Privacy statement

Introduction


Villa Upendi values the privacy of our holiday renters. This privacy statement describes how we collect, use, store, and protect your personal data. By using our holiday homes, you accept this privacy statement.


1. What data do we collect?


We collect the following data:


Contact details: First name, last name, address, phone number, email address.


Payment details: Credit card number, IBAN, etc. (only if needed for payment).


Booking details: Dates, number of guests, preferences, any special requests.


Technical data: IP address, cookie information (if applicable) when using our website.


2. Why do we collect this data?


We collect this data for the following purposes:


Booking and administration: To process your booking, inform you about its status, and for general administrative purposes.


Communication: To communicate with you about your booking, any issues, or to inform you about changes in our services.


Payments: To process your payments.


Improving our services: To enhance our website and services based on your data.


3. How do we secure your data?


We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. This includes, among others:


Secure systems: We use secure systems to store and process your data.


Access control: Only authorised staff have access to your data.


Confidentiality agreements: We have confidentiality agreements with staff and third parties who have access to your data.


4. Sharing of your data


We share your data in the following cases:


Third parties (such as banks) that process payments.


Third parties involved in your booking.


Potentially other parties, but only with your consent or if legally required.


5. Your rights


You have the following rights regarding your data:


Right of access: You may request to see your data at any time.


Right to rectification: You may have your data corrected if it is incorrect.


Right to deletion: You may have your data deleted.


Right to object: You may object to the processing of your data.


6. Contact


If you have any questions about this privacy statement or your privacy rights, you can contact Villa Upendi.