Terms and Conditions
General and/or booking terms Villa Upendi
1. Responsibilities
Villa Upendi cannot be held responsible for any disruption, change or prevention of the tenant's stay, if this is due to unforeseen or unavoidable events beyond its will. Villa Upendi cannot be held responsible for inconveniences caused by third parties' work, such as municipality, province, etc. Likewise Villa Upendi cannot be held responsible for interruption of gas, water or electricity but will try to resolve it as soon as possible. Villa Upendi disclaims any responsibility for loss, theft or damage to luggage, personal belongings or vehicle, including costs, arising from not reaching the villa on time due to delay.
2. Booking and price
A reservation is valid and definitive from the moment Villa Upendi has received the required deposit. Paying this means the tenant has taken note and agrees with the general lease agreement mentioned here and the full description of the villa they have rented. Villa Upendi's prices are calculated in euros and are per villa per day or other period, if so stated on the invoice. Costs for meals, drinks, etc. are never included in the price. Additional costs, such as energy consumption above fair use, etc., are listed in the villa description and are never included in the price unless otherwise stated.
3. Payment of the rent
For every reservation, 50% of the rent must be paid as a deposit. This deposit must be received by us within 5 days after booking on the website villaupendi.com. The balance must be received by Villa Upendi no later than 8 weeks before the start of the stay in the villa. If this does not occur, the tenant will receive an email requesting the balance to be paid within 5 days. If this payment does not happen, it will be considered a cancellation of the villa by the tenant and the cancellation terms of Article 4 will apply. Villa Upendi simultaneously has the right to offer the villa for rent to others again. If the reservation takes place less than 4 weeks before the start of the rental period, payment of the full rent must be made immediately. Upon receipt of the balance of the rent, you will receive a message from Villa Upendi. At that time, all necessary information regarding the address, name and phone number of the person arranging the reception, as well as the address of the villa and “proof of access to the villa” must be handed over to the person arranging the reception.
4. Cancellation by the tenant
Every cancellation must be reported to Villa Upendi via email. Villa Upendi charges the following amounts, depending on the date of written cancellation by the tenant:
● cancellation more than 8 weeks before the start of the rental period: 20% of the rent.
● cancellation between 8 and 4 weeks before the start of the rental period: 50% of the rent.
● cancellation less than 30 days before the start of the rental period: 100% of the rent.
If the tenant does not use the villa or leaves it before the end of the rental period, no refund will be made. The villa may NOT be sublet to other persons without written permission from Villa Upendi.
5. Cancellation by Villa Upendi
If due to unforeseen circumstances such as sale of the villa, Villa Upendi must cancel the lease agreement, the tenant will be notified immediately and refunds of deposits will be made. If the cancellation of the lease agreement is not the result of force majeure, Villa Upendi will also not pay any additional amounts from the rent, such as compensation for damage or inconvenience.
6. Complaints and disputes.
No complaint will be processed if it is not reported to Villa Upendi by phone within 48 hours of taking possession of the villa and followed by a registered letter from the tenant. The same rule applies if something serious occurs during the stay in the villa. If the tenant refuses to take possession of the villa because its condition does not match what they reasonably expect, they must immediately contact Villa Upendi. If it is not possible to reach an agreement, the tenant must have the complaint verified by a competent professional, a bailiff or a notary, in order to obtain an objective judgment. This contract is drafted and must be interpreted under Dutch law. All disputes that may arise from this contract fall under the exclusive jurisdiction of the Dutch court of claims.
7. Description.
All separate information or information on the Villa Upendi website or other rental websites regarding the villa, layout, furniture or the respective facilities is provided in good faith, based on data from the owner or observed following on-site inspections by Villa Upendi. If a change occurs between the reservation and the start of the rental period, Villa Upendi will inform the tenant, but cannot be held responsible for this. If, despite everything, the information regarding the villa, layout, furniture, maximum number of occupants or the respective facilities turns out to be incorrect, the tenant must immediately notify the landlord so that they can correct it.
8. Arrival and departure
Arrival at the villa takes place daily between 15:00 and 17:00, unless otherwise agreed and confirmed. It is recommended to call the person arranging the reception one hour before arrival at the villa. If this procedure is not followed, Villa Upendi cannot be held responsible for not being able to take possession of the villa at the time the tenant arrives on site.
The villa must be vacated no later than 10:00 on the day of departure, or later if agreed with Villa Upendi.
9. Maximum number of occupants
No more than 6 persons may stay in the villa, unless prior written permission is granted by Villa Upendi. If this number is exceeded, the person arranging the reception may deny access to the villa to these extra persons. If at a later time, without the knowledge of the person arranging the reception, extra persons do stay in the villa, an immediate claim of 25% of the rent per extra person arises, which, if necessary, will be deducted from the security deposit or must be paid immediately.
10. Pets
Pets are NOT allowed in the villa.
11. Smoking
It is NOT allowed to smoke inside the villa! Smoking is allowed on the terrace.
12. Security deposit
The amount of the security deposit is €300.00 and must be paid in advance. This deposit will be refunded within 4 weeks after leaving or final inspection of the villa, possibly minus costs for repairing any damage discovered afterwards to the villa, inventory or extra electricity and/or cleaning costs.
13. Cleaning
The villa must be found clean and tidy upon arrival. If this is not the case, it must be reported immediately to the person arranging the reception so that they can correct it. Additionally, the tenant must report this to Villa Upendi within 1 hour after arrival via email or a WhatsApp message.
Upon departure, the tenant must leave the villa orderly and spotless, and must have disposed of household waste themselves. The public waste containers for this are located on the street.
14. Inventory
The inventory in the villa is NOT replaced by the tenant to preserve consistency. If something is broken, the tenant must report it to the landlord and pay the replacement cost.
15. Internet / Wifi / Electricity
Internet / Wifi is included free of charge and electricity costs up to 15 kWh per day are included; above that €0.25 per kWh. Any additional electricity usage will be deducted from the deposit.